Reopening Information

Things will be a bit different down on the farm so we ask that you read our reopening information below thoroughly before booking tickets.

For the safety of our visitors and the Ark Farm team we are adjusting the way we operate for the time being…

  • Visitors must pre-book a date and timeslot in order to help us manage visitor numbers.
  • We have placed a restriction on the number of visitors per day to ensure we can comply with social distancing measures and other health and safety guidance.
  • However, your time once at the farm is unlimited (until we close at 5pm).
  • A one-way system has been carefully laid out to help with social distancing.
  • Alongside our existing handwashing sinks, additional sanitiser units will be available throughout the farm.

What we are able to offer

  • All our wonderful animals will be waiting to welcome you back, including lots of babies born during the lockdown period.
  • FREE tractor trailer rides
  • Quad barrel rides are now only £1 per barrel!
  • Animal handling and information sessions
  • Animal feed available to purchase
  • Our amazing Jurassic Ark and the Fairytale Forest will be open, as well as an extended trail through the farm.
  • We’ve also developed an exciting treasure trail for the kids through the Fairytale Forest with a nice treat upon completion.
  • All outdoor play areas including the jumping pillow! Additional safety measures will be in place and time on the pillow will be limited.
  • The cottage café will be open serving lovely food and homemade treats. Please note the menu will be limited in the short term and due to government advice, the number of available tables will be reduced.
  • Numerous, socially distanced, picnic areas have been set up throughout the farm. Please note that we do have limited indoor picnic facilities.

Until Government restrictions are eased further, we will be unable to offer the following activities:

  • Some indoor animal houses will remain closed until further notice along with our indoor children’s play area.
  • Pony grooming and pony rides will also be unavailable.

What we ask from you

The safety, well-being and health of our guests and staff is, as always, our top priority. Please observe government guidelines. Maintain distance, observe good hygiene, frequent hand-washing facilities and be socially aware during your visit. Face coverings are required in the indoor areas of the farm from Monday 10th August this includes: admissions. gift shop, animal handling sessions, the cafe when not seated at a table.

It is important we work collectively to ensure the safety of all those that visit or work at the farm. You may find you will need to shadow children to ensure they are safely following all guidelines, and our staff should not be responsible for ensuring your children are following procedures.

Please note that things might just take us that bit longer as we will have additional safety and cleaning measures to attend to, so we ask that you please be patient as we adjust to this new situation.

The owners and management team will be available to chat to you about any concerns and please remember this will be a constantly evolving situation based on the latest advice.

PLEASE POSTPONE YOUR VISIT IF YOU OR YOUR CHILDREN ARE FEELING UNWELL, YOU HAVE A TEMPERATURE OR HAVE POSSIBLY BEEN EXPOSED TO SOMEONE WHO HAS BEEN DIAGNOSED WITH COVID-19.

Booking is required for all visitors

  • All visitors, including Annual Members, must book in advance to aid us with managing the capacity.
  • No tickets will be available if you arrive at the farm without booking in advance.
  • Bookings will be available online in time slots so that we can space out arrival times. Once you are admitted, time within the farm is unlimited until we close at 5pm.
  • Non-members: Once you have booked please bring your e-mail confirmation with you on the day to gain access.
  • Members: You must book online but do not have to pay. To gain access on the day please bring your booking confirmation along with your Membership card.
  • Voucher holders: Please drop us an email and we will send you a code to book online. Please bring along your voucher on the day of your visit. Email: info@thearkopenfarm.co.uk
  • Please note: we will require all visitors to have a confirmed booking at least 2 hours in advance. Unfortunately, if you arrive without a ticket you may be refused entry.
  • Tickets are non–refundable but the date and time of your visit can be changed up to 24 hours before your visit if you are feeling unwell, however tickets could book up quickly and you may not be able to rebook to a date of your choosing. Please email info@thearkopenfarm.co.uk to reschedule your visit in these circumstances.

Annual Memberships and Gift Vouchers Extended

Annual memberships and gift vouchers will automatically be extended by the number of days we were closed so you still have a chance to enjoy all the benefits!

We thank you for your continued support with these safety measures and look forward to welcoming you back to the farm.

FAQs

How long can we spend at the farm?

This really depends on your group; some families stay for a 1 -2 hours whilst others stay all day! We’ve got plenty of space for you to explore, play, meet the animals, relax, and have some tasty food. As COVID restrictions are lifted we won’t be able to offer some of our normal activities but have added some additional activities such as the woodland trail and animal talks. 

What precautions are in place to make my visit as safe as possible?

We’ve put in place a pre booking system with timeslots to allow us to manage numbers visiting the farm. 
 Increased cleaning is in operation and all contact points will be priority. 
Additional Hand sanitiser points have been erected around the site as well as additional hand washing sinks. Please note that your group MUST wash their hands with soap and water after being in animal areas as hand sanitiser does not kill all germs carried by animals.
A one-way system is also in place as well as lots of new signage to help remind everyone of health and safety guidance. Card payments encouraged. 

Do I have to wear a face covering?

As per the latest government guidelines, from Monday 10th August 2020 face coverings are required in all indoor areas of the farm. These include admissions and the gift shop, animal handling sessions, and the cafe when not seated at a table.
We have not implemented a face mask restriction in the outdoor areas of the farm. You are welcome to bring along and wear your own face coverings if you wish.

Can I book a birthday party or group outing?

We are not taking party bookings at present. Government guidelines do not allow gatherings from different households and whilst the farm is large, meeting, eating and departing would be more difficult under current restrictions. Group bookings will be on a “case by case” situation, and will only be taken if we feel we can operate them at a safe level.

Terms & Conditions

  • All visitors will be required to produce a valid booking confirmation for the date of the visit & timeslot to gain entry to the farm.
  • Tickets will not be available on the day and members and those with vouchers will also need to let us know that they are visiting by booking a place online.
  • Please do not visit the farm if you or your party are self-isolating, are in a high-risk group, are feeling unwell or have been in contact with anyone with symptoms of coronavirus.
  • We ask that during your visit you stay 2m apart from anyone who does not live in your household.
  • Face coverings must be worn in indoor areas of the farm from Monday 10th August 2020.
  • Tickets are non–refundable but the date and time of your visit can be changed up to 24 hours before your visit if you are feeling unwell, however tickets could book up quickly and you may not be able to rebook to a date of your choosing. Please email info@thearkopenfarm.co.uk to reschedule your visit in these circumstances.
  • We also ask that you read our reopening advice thoroughly before purchasing tickets. There are restrictions on your visit and not all of the activities we normally have will be available.
  • For our usual Terms and Conditions CLICK HERE