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Reopening Information2020-07-04T20:39:44+01:00
  • Reopening the farm 3rd July 2020

Reopening Information

We are delighted to announce that we will be re-opening the farm to the public from the 3rd July 2020 and we can’t wait to see you all! Things will be a bit different down on the farm so we ask that you read our reopening information below thoroughly before booking tickets. 

For the safety of our visitors and the Ark Farm team we are adjusting the way we operate for the time being…

  • We have placed a restriction on the number of visitors per day to ensure we can comply with social distancing measures and other health and safety guidance. However, your time once at the farm is unlimited (until we close at 5pm)
  • Guests must pre-book a date and timeslot in order to help us manage visitor numbers.
  • A one-way system has been carefully laid out to help with social distancing. 
  • Alongside our existing handwashing sinks, additional sanitiser units will be available throughout the farm.

What we are able to offer

  • All our wonderful animals will be waiting to welcome you back, including lots of babies born during the lockdown period.
  • We’re delighted to announce that now your admission ticket includes free tractor trailer rides and our quad barrel rides are now only £1 per barrel! 
  • Animal handling and animal feeding sessions
  • Our amazing Jurassic Ark and the Fairytale Forest will be open, as well as an extended trail through the farm.
  • As you are unable to handle the animals, we’ve also developed various animal talks and feeding times so you can learn more about our clan of furry, feathered and scaley friends. 
  • We’ve also developed an exciting treasure trail for the kids through the Fairytale Forest with a nice treat upon completion. 
  • From the 10th July we will also be permitted to reopen our outdoor play areas including the jumping pillow! Additional safety measures will be in place and time on the pillow will be limited.  
  • The cottage café will be open serving lovely food and homemade treats. Please note the menu will be limited in the short term and due to government advice, the number of available tables will be reduced. 
  • Numerous, socially distanced, picnic areas have been set up throughout the farm. Please note that we do have limited indoor picnic facilities. 

Until Government restrictions are eased further, we will be unable to offer the following activities:

  • Some indoor animal houses will remain closed until further notice along with our indoor children’s play area. 
  • Outdoor play areas, including our jumping pillow will reopen on 10th July with restrictions and additional safety measures in place. Please be aware that in our first week of opening play areas must be kept closed (3rd – 9th July inclusive). 
  • Pony grooming and pony rides will also be unavailable. 

What we ask from you

The safety, well-being and health of our guests and staff is, as always, our top priority. Please observe government guidelines. Maintain distance, observe good hygiene, frequent hand-washing facilities and be socially aware during your visit. 

It is important we work collectively to ensure the safety of all those that visit or work at the farm. You may find you will need to shadow children to ensure they are safely following all guidelines, and our staff should not be responsible for ensuring your children are following procedures. 

Please note that things might just take us that bit longer as we will have additional safety and cleaning measures to attend to. Our team have also been out of the swing of things for over 3 months, so we ask that you please be patient as we adjust to this new situation. 

The owners and management team will be available to chat to you about any concerns and please remember this will be a constantly evolving situation based on the latest advice.

Please postpone your visit if you or your children are feeling unwell, you have a temperature or have possibly been exposed to someone who has been diagnosed with Covid-19.

Booking is required for all visitors

  • All visitors, including Annual Members, must book in advance to aid us with managing the capacity.
  • Bookings will be available online in times slots so that we can space out arrival times. Once you are admitted, time within the farm is unlimited until we close at 5pm.
  • Non-members: Once you have booked please print out your e-mail confirmation and bring it with you on the day to gain access.
  • Members: You must book online but do not have to pay.  To gain access on the day please print and bring your booking confirmation along with your Membership card.
  • Voucher holders: Please drop us an email and we will send you a code to book online. Please bring along your voucher on the day of your visit. Email: info@thearkopenfarm.co.uk 
  • Please note: we will require all visitors to have a confirmed booking at least 2 hours in advance. Unfortunately, if you arrive without a ticket you may be refused entry.
  • Tickets are non–refundable but the date and time of your visit can be changed up to 24 hours before your visit if you are feeling unwell, however tickets could book up quickly and you may not be able to rebook to a date of your choosing. Please email info@thearkopenfarm.co.uk to reschedule your visit in these circumstances.

Annual Memberships and Gift Vouchers Extended

If you have an annual membership or a gift voucher that has an expiry of 21st March or later, then we will automatically add the number of days we were closed to your expiry date so you still have a chance to enjoy all the benefits!

We thank you for your continued support with these safety measures and look forward to welcoming you back to the farm.

FAQs

What are your opening times?2020-06-26T20:46:32+01:00

We’re open from Monday to Sunday from 10am – 5pm. We’re delighted to have extended our opening hours on a Sunday due to popular demand. Please note that last admission to the farm, as lockdown is eased, will be 3pm. 

Remember, pre-booking your tickets will be essential. 

How long will we spend at the farm?2020-06-26T20:49:29+01:00

This really depends on your group; some families stay for a 1 -2 hours whilst others stay all day! We’ve got plenty of space for you to explore, play, meet the animals, relax, and have some tasty food. As COVID restrictions are lifted we won’t be able to offer some of our normal activities but have added some additional activities such as the woodland trail and animal talks. 

What additional precautions are you taking to ensure my visit is as safe as possible?2020-06-26T20:50:06+01:00
  • We’ve put in place a pre booking system with timeslots to allow us to manage numbers visiting the farm. During our first week of opening numbers will be very heavily reduced, this is to allow us to tweak and update any procedures quickly and ensure our team are happy and confident. After the first week we will increase numbers gradually and only to a point where we are confident all government guidance is still manageable.
  •  Increased cleaning is in operation and all contact points will be priority. 
  • Additional Hand sanitiser points have been erected around the site as well as additional hand washing sinks. Please note that your group MUST wash their hands with soap and water after being in animal areas as hand sanitiser does not kill all germs carried by animals.
  • The indoor tractor shed will remain closed initially however outdoor play areas will reopen from 10th July with additional safety measures in place.
  • Catering safety changes have been put in operation. 
  • A one-way system is also in place as well as lots of new signage to help remind everyone of health and safety guidance. 
  • Card payments encouraged. 
What precautions are the staff taking?2020-06-26T20:50:59+01:00
  • All staff have received additional, COVID -19 specific training.
  • Staff have been offered a range of PPE to ensure their protection. 
  • All staff will be health-monitored.
Do I need to wear a face mask?2020-06-26T20:51:36+01:00

We have looked at all available information and have not implemented a face mask restriction. You are welcome to bring along and wear your own facemasks if you wish.

What areas and activities are available?2020-07-04T20:41:25+01:00
  • All our wonderful animals will be waiting to welcome you back, including lots of babies born during the lockdown period.
  • We’re delighted to announce that now your admission ticket includes free tractor trailer rides and our quad barrel rides are now only £1 per barrel! 
  • Animal handling and animal feeding sessions
  • Our amazing Jurassic Ark and the Fairytale Forest will be open, as well as an extended trail through the farm.
  • As you are unable to handle the animals, we’ve also developed various animal talks and feeding times so you can learn more about our clan of furry, feathered and scaley friends. 
  • We’ve also developed an exciting treasure trail for the kids through the Fairytale Forest with a nice treat upon completion. 
  • From the 10th July we will also be permitted to reopen our outdoor play areas including the jumping pillow! Additional safety measures will be in place and time on the pillow will be limited.  
  • The cottage café will be open serving lovely food and homemade treats. Please note the menu will be limited in the short term and due to government advice, the number of available tables will be reduced. 
  • Numerous, socially distanced, picnic areas have been set up throughout the farm. Please note that we do have limited indoor picnic facilities. 
What areas and activities are unavailable?2020-07-04T20:41:00+01:00
  • Some indoor animal houses will remain closed until further notice along with our indoor children’s play area. 
  • Outdoor play areas, including our jumping pillow will reopen on 10th July with restrictions and additional safety measures in place. Please be aware that in our first week of opening play areas must be kept closed (3rd – 9th July inclusive) due to government restrictions. 
  • Pony grooming and pony rides will also be unavailable.
Is the retail shop open?2020-06-26T20:53:31+01:00

Yes, the shop is open but as this is a small area, we will limit entry and ask that you are respectful of others waiting to shop and ask that gifts are not handled unless being purchased. 

How will all the other activities operate?2020-06-26T20:53:57+01:00

Required distancing will be in operation on all activities. Increased sanitisation and contact point cleaning will be in operation. Equipment will be regularly sprayed with disinfectant throughout the day. If you suffer from sensitive skin or are in an “at risk” category, we recommend you bring and use gloves for personal use. 

Will admission prices remain the same for non-members?2020-06-26T20:56:22+01:00

With initial capacity at 40% of normal summer levels, increased staff, increased cleaning and continued animal care and retention of our staff, the costs for the business have risen hugely whilst income has fallen drastically. Therefore, we will not be reducing admission prices. This also ensures that our customers will have more flexibility with their visits due to limited capacity. We would recommend you have a good look at available activities and decide on value to you and your family. A family membership is good value and only requires five visits before it pays for itself. (Memberships are charged on an annual basis).

Can I book in advance?2020-06-26T20:57:02+01:00

Yes, pre booking is essential. If you arrive at the farm without pre-booking you are likely to be turned away if the time slots are already fully booked.

Will you be taking new memberships when you re-open?2020-06-26T20:57:44+01:00

Memberships will be available when we open, this may change subject to availability.

Can I book an event / birthday party?2020-06-26T20:58:50+01:00

We are not taking party bookings at present. Government guidelines do not allow gatherings from different households and whilst the farm is large, meeting, eating and departing would be more difficult under current restrictions. Group bookings will be on a “case by case” situation, and will only be taken if we feel we can operate them at a safe level.

Terms & Conditions

  • All visitors will be required to produce a valid booking confirmation for the date of the visit & timeslot to gain admission to the farm.
  • Tickets will not be available on the day and members and those with vouchers will also need to let us know that they are visiting by booking a place online.
  • Please do not visit the farm if you or your party are self-isolating, are in a high-risk group, are feeling unwell or have been in contact with anyone with symptoms of coronavirus.
  • We ask that during your visit you stay 2m apart from anyone who does not live in your household.
  • Tickets are non–refundable but the date and time of your visit can be changed up to 24 hours before your visit if you are feeling unwell, however tickets could book up quickly and you may not be able to rebook to a date of your choosing. Please email info@thearkopenfarm.co.uk to reschedule your visit in these circumstances.
  • We also ask that you read our reopening advice thoroughly before purchasing tickets. There are restrictions on your visit and not all of the activities we normally have will be available.
  • For our usual Terms and Conditions CLICK HERE
Book your visit now