Dads Go Free This Fathers Day

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This Father’s Day weekend we are offering Dads FREE admission to the farm on Saturday 14th and Sunday 15th June 2024.

Enjoy a memorable Father’s Day weekend out in the fresh air, treat your Dad, Grandad or amazing fatherly figure!

One free ticket for dad per paying toddler, child, adult or family ticket. Offer is available for tickets booked online only.

Book Tickets

Terms & Conditions

  • ‘Dad’ is any person classed as taking a paternal parental role in a person’s life.
  •  This offer is only available on Saturday 14th & Sunday 15th June and can be purchased online only.
  • Tickets are non-transferable and non-refundable.
  • This promotion cannot be used in conjunction with any other offer, group/party booking, discount or promotion.
  • Offer is subject to availability.
  • The Ark Open Farm reserves the right to withdraw this offer at any time.
  • Standard T&Cs apply

Parents & Toddlers during May

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Offer open to Grandparents too!

Every weekday in May during term-time

£10 Entry

Includes entrance fee for 1 adult & 1 toddler plus a free hot drink. Entry price for a second adult or a child ticket is just £8

How to book

  1. Head over to the Farm Entry booking page: https://bookings.thearkopenfarm.co.uk/book
  2. Select the number of adult and toddler / child tickets
  3. Select the date and time (see valid dates below)
  4. Add the tickets to your basket
  5. The discount is automatically applied to your basket
Offers do not include & are not valid on bank holidays or special event days. Free hot drink not included with the second adult offer price. Second adult offer must be within the same transaction as the first adult. TERM TIME ONLY.  Valid dates listed below. Terms & conditions apply, please see our website for full details. Offers can be withdrawn without prior notice.

Valid dates during May 2024

  • Wednesday 1st
  • Thursday 2nd
  • Friday 3rd
  • Tuesday 7th
  • Wednesday 8th
  • Thursday 9th
  • Friday 10th
  • Monday 13th
  • Tuesday 14th
  • Wednesday 15th
  • Thursday 16th
  • Friday 17th
  • Monday 20th
  • Tuesday 21st
  • Wednesday 22nd
  • Thursday 23rd
  • Friday 24th
  • Tuesday 28th
  • Wednesday 29th
  • Thursday 30th
  • Friday 31st
Book Now

Mums Go Free This Mothers Day

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Mothers day

This Mothers Day weekend we are offering Mums FREE admission to the farm on Saturday 9th and Sunday 10th March 2024.

Enjoy a memorable Mothers Day weekend out in the fresh air, treat your mum, gran or amazing motherly figure!

One free ticket for mum per paying toddler, child, adult or family ticket. Offer is available for tickets booked online only.

Book Tickets

Terms & Conditions

  • ‘Mum’ is any person classed as taking a maternal parental role in a person’s life.
  • This offer is only available on Saturday 9th & Sunday 10th March and can be purchased online only.
  • Tickets are non-transferable and non-refundable.
  • This promotion cannot be used in conjunction with any other offer, discount or promotion.
  • Offer is subject to availability.
  • The Ark Open Farm reserves the right to withdraw this offer at any time.
  • Standard T&Cs apply

Job Opportunity: Team Leader (NOW FILLED)

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Position Filled!

No longer accepting applications

We are currently on the lookout for a team leader to join the farm team. Full details of the job opportunity are below:

Job description

Job Position: Team Leader

Job Types: Full-time, Permanent

Salary: £25,688 per annum (equivalent to £13.00 per hour)

Expected hours: 38 per week over 4 days including 1 weekend day

This role would ideally suit experienced and capable Team Leaders who can demonstrate an ability organise and support the work of others, ensure that the team are working to agreed procedures and can build productive working relationships with all of their colleagues.

Purpose

To lead, co-ordinate and deliver the day-to-day visitor operations at The Ark Open Farm & work alongside the Farm Managers – ensuring an environment that is safe, engaging, well maintained and provides a first-class visitor experience.

To be the Team Leader for The Ark Open Farm, liaising closely with the Managers and the members of your team to ensure the site is consistently presented to the best standards. Manage standards, team members and any incidents and their impact on the visitor as and when they arise.

Responsibilities

  • To be the first line leader for a group of colleagues that you will actively oversee, coordinate and support whilst at work.
  • To be responsible for the small animal section on the farm; planning and managing daily and long-term care for rabbits, guinea pigs, reptiles and meerkats as agreed with the management team.
  • Oversee the team on a daily basis including team job allocation and any issues that may arise within the team during daily operation.
  • Act as Duty Manager, to oversee the routine daily operations of the site during opening hours and respond to incidents as appropriate (e.g. lost child, first aid, health and safety)
  • Co-ordinate all day-to-day site activity which impacts on the visitor experience, with responsibility for the monitoring of site-wide presentation – reporting issues as and when required.
  • Work closely with Managers & other colleagues to ensure the site and visitor facilities are safe, compliant, well maintained & fit for purpose.
  • Assist with seasonal recruitment campaigns through to induction and training of new staff.
  • Ensure compliance with the farm’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
  • Develop and maintain a supportive and dynamic first-class service culture amongst the team, focusing on delivering a 5-star service experience to all visitors.
  • Liaise with other colleagues, to ensure that visitor expectation is managed and exceeded and that key messages are consistent – regularly review all visitor information and propose and action improvements.
  • First responder for both staff and visitors for incidents on site, such as first-aid, fire, and lost children.
  • To act as a public facing representative of the farm in accordance with its core values.
  • Ensure visitors receive a personal, knowledgeable and positive level of service on a daily basis, liaising where appropriate with the team and management across the site.
  • Has a broad and deep knowledge of their professional area and an understanding of its importance to the farm, and its visitors.
  • Support the managers and other Team Leaders in overseeing the daily operations of the site during opening hours and providing cover when a manager is not on site/duty.
  • To provide input to management for decision making and planning processes.
  • Perform other reasonable duties and/or projects as directed by your manager.
  • To assist in developing processes & practices to ensure the farm exceeds standards including leading on development of visitor signage and general maintenance requests.
  • Follow and build upon the farm’s animal care standards, setting an example and guiding less experienced team members, and raising any concerns to management.

Planning and organising

  • Operate as a competent professional with minimum supervision and work independently on all routine aspects of the day-to-day operations and take key decisions relevant to ensuring a fun, safe and enjoyable experience for all visitors in the short to medium term. E.G Weather closures (following established protocols), path closures temp signage re-deployment of staff.
  • May be responsible for a defined part of a project, small internal project or a new process.
  • May be responsible for supervising the day-to-day work of a number of people within a team and providing guidance based on experience.
  • Accountable for delivering assigned and defined tasks within broader work and projects. – e.g. Seasonal events
  • Gather, interpret and disseminate or escalate relevant information on the Visitor Experience operation at the farm on a day-to-day basis.
  • Maintain adequate stock levels of items required on a day-to-day basis – e.g. animal foods, heat bulbs, cleaning supplies etc.

Communication and Relationships

  • Communication with team members to provide daily updates, plans, issues, changes etc. To share information, obtain feedback with team members.
  • Liaise with managers to ensure information for visitors is correct in order to give the best possible visitor experience on a daily basis.
  • Provide regular opportunities for team input and feedback on day to day and medium-term operations.
  • Has a thorough understanding of their job and how own role relates to other roles.
  • Due to experience gained may provide guidance to more junior or less experienced staff
  • To act as a public facing representative of the farm in accordance with the its core values on an immediate and short term basis
  • Inform visitors of changes to onsite operations/events/exhibits either positive or negative

Problem Solving and Decision Making

  • Responsible for checking the quality and accuracy of own work and the work of team members and escalating when appropriate action is necessary.
  • Can easily determine and deal with a short-term issue e.g. confidently solving appropriate customer issues, or whether work/issues should be escalated to a higher level.
  • Accountable for delivering assigned tasks within broader work and projects, e.g. decision to open jumping pillow.
  • To be creative in applying problem solving skills and demonstrate good judgement in bringing relevant workable solutions to the challenges of the operation of the farm.
  • Ability to identify the key decision-making points and where appropriate take relevant action – on a short-term day to day basis:
  • Visitor Operations – e.g. rides and play equipment
  • Health & Safety – recording incidents and identifying issues of immediate concern
  • Staffing Levels – e.g. daily rota and daily staff requirements
  • Animal Care – e.g. identifying issues of immediate concern
  • Demonstrates an analytical and methodical approach to problem solving and can deal with routine problems, e.g. staff no shows/shift issues, visitor complaints.
  • Keeps up to date with changes in their area of expertise, rapidly absorbs new technical information and applies it effectively to provide guidance and resolve issues raised by less experienced colleagues.
  • Freedom to make occupational decisions regarding the deployment of resources across the farm to achieve targets, e.g. sending staff home when quiet, sick etc, and bringing in additional resources – in the absence of Management

Knowledge and skills

  • Good achievement at A Level (including English and Mathematics) or equivalent qualifications or experience.
  • Valid driving licence.
  • Qualification or experience, in a relevant subject e.g. customer service or animal care
  • First Aid qualification or willingness to obtain
  • Good understanding and ability to engage with visitors.
  • Accurate numerical reasoning skills and attention to detail.
  • Competent in Microsoft Office (Outlook, Word, Excel).
  • Experience of using booking systems.

Experience

  • Experience of leading in a customer service environment.
  • Providing first-class customer care and service, including resolving customer queries.
  • Experience of working in a similar visitor attraction environment.

Competencies

  • Planning & Organising – Plan and manage your own and others’ work.
  • Delivering Services & Experience – Develop a high-performance culture around the team.
  • Team Working – Build team spirit and seek to work in conjunction with others.
  • Developing Talent – Proactively develop people in the team.
  • Communicating – Communicate constructively to build good relations with colleagues across the farm.
  • Gathering Information – Gather and manage information relevant to the team’s operations.
  • Embracing Change – Drive and support continuous improvements in the team.

Ready to apply?

Please send through your CV and cover letter detailing your relevant experience and why you would be a great addition to the team. The email address is office@thearkopenfarm.co.uk

Alternatively you can view and apply for this role on Indeed

New Event: Pick Your Own Potatoes

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Pick Your Own Potatoes! 

9TH – 24TH September 2023

Head down to the Potato Patch this September for a SPUDTACULAR NEW EVENT! Kids grab a bucket & grown up’s grab a fork and get digging! Each child can take home a free bag of potatoes picked by their own hands! We’ve also got some great potato themed crafts for your little spuds to get stuck into.

This event is all about getting stuck in, getting back to nature and digging for potatoes in the soil.  We would recommend welly boots and spud friendly clothing. 

How will you eat yours?

After you’ve picked your spuds share a family picture of you enjoying your feast to be in with the chance of winning a family pass for the farm. Share your pictures on social and don’t forget to tag us in them, we’ve got 10 family passes to give away. We’re rooting for you. 

Potato Patch Opening Times:

Monday – Friday: 11am – 12 & 3pm – 4pm

Saturday & Sunday: 11am – 1pm & 2pm – 4pm

Book a visit!

Farm Renovations

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We are continuing to invest and improve in the farm facilities. 2022 saw 2 major farm renovations to the animal pens.

The Farm Yard Renovation

The main animal pens in the farm yard were given a face lift. Much needed after 32 years! The main renovation was complete just in time for the Christmas Experience in 2022 where our visitors could get up close to our resident reindeer.

The Pig Renovation

The original pig sty at the farm was easily over 40 years old. It has been replaced with a larger, cleaner space with added opportunities for our visitors to see our friendly pigs up close. Hopefully there will be the pitter patter of tiny trotters soon!

We have many more exciting farm renovations in the pipeline for 2023.

Book a visit today

New Reptile Room & Chick House

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We spent lockdown 2021 refurbishing our chick house and transforming what was the goat house into a new reptile room, turning them into an exciting and accessible place for kids of all ages to see some of our more unusual animals, including African Pygmy Hedgehogs, Giant Hissing Cockroaches, and our Boa Constrictor called Benji, plus many many more.

The goat house is unrecognisable with a complete transformation into our new reptile room. This replaces our Creepy Crawly Loft to ensure the animals are accessible to all visitors to the farm.

The room design and installation was carried out by local firm Dougan Contracts Ltd

Book a visit to the farm to come see the transformation for yourself

Spring time on the farm

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Lambs

Have you been following our progress this lambing season? We’ve been sharing lots of live videos of our wonderful flock as they give birth to their beautiful lambs. This season we’ve already welcomed 23 lambs and have even had 3 sets of triplets born to three of our amazing Jacob ewes. 

It’s a wonderful but tiring time of year for us farmers, we keep watch over the flock 24/7 to ensure their safety during labour. This year we’ve had to help out a few of the ewes, one ewe in particular had her first lamb stuck in the birthing canal and the other coming backwards! After a bit of help from us both (massive) lambs are doing really well and their mum is doing an incredible job. 

Check out our Facebook page to watch the lambs being born right in front of your eyes.

Reopening after Lockdown

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sunrise

We’re absolutely delighted to announce that the farm is able to reopen on 23rd April 2021! It’s been a long lockdown but now that restrictions are beginning to ease we can once again welcome everyone back to the farm. 

We’ve been working hard during lockdown with some farm improvements and additions that we’re excited to show you, including a goat bridge, new rabbit runs and a brand new reptile area! We also have lots of baby lambs, chicks and rabbits waiting to welcome you back. 

Pre-booking your visit to the farm remains essential as this helps us manage numbers safely, tickets are now live in the shop section of our website. Entry to the farm is managed via timeslots however once you arrive you’re welcome to stay all day until we close at 5pm. 

Our café, serving lovely homemade food will be open for take-away only until restrictions are eased further. At the moment we are awaiting further clarification on hosting birthday parties at the farm but we will keep everyone informed via our social channels when we know more. 

Farm opening from 23rd April :  Monday – Sunday 10am – 5pm.

To book your tickets please visit: Farm Visit Booking